You may return an unused item, purchased directly from us, within 90 days for a full refund (minus the original shipping charge). No exceptions beyond 90 days. We will not accept any tent seam-sealed with urethane. Tarptents that have been used in the field will be evaluated for resale and partial credit returned to the original purchaser. Any returned items must be thoroughly clean and acceptable for resale. Dirty or wet tents will not be accepted.
We issue refund checks for all domestic orders. Orders from outside the United States will be refunded via credit card or Paypal.
All returns must be "ordered" by clicking the return link below and filling in your information. We will not accept returns which have not been ordered. Choose the "I will mail my payment" payment method (so you don't have to enter a credit card number) and complete the order. You can ignore any shipping charges and you will not be charged to return it. Then box up all materials and return via a method with tracking so that you know your package arrived safely at our office. Please write "Return" on the box and include a print out of your return order receipt and a brief note describing the reason for return. The return address is below:
12213 Koswyn Ct.
Nevada City, CA 95959 USA
Thanks very much.